Frequently Asked Questions
Q. Can I buy something from you that's not listed on this website?
A. Yes. We have hundreds of items that are not listed on our website, and chances are good that we have the gift or essential item you have in mind. Simply call us at (585) 275-2577 and we can help you find the perfect item and process your order over the phone for in-room delivery to your loved one.
Q. Do you sell slippers, pajamas or other essential clothing items?
A. Yes. We do offer many, quite fashionable clothing essentials, such as pajamas, undergarments, slippers and more. Simply call us at (585) 275-2577 and we can help you find the right size item and process your order over the phone for in-room delivery to your loved one.
Q. Can you suggest a gift for someone who cannot receive plants or flowers due to unit-level restrictions.
A. Yes. We can create a custom gift bag suited especially for your loved one. Simply call us at (585) 275-2577 to discuss your loved one's situation, their personality, and your budget—we can help you create the perfect arrangment of gifts and deliver it to their room to brighten their day.
Q. Can you deliver something to me? I am a patient here, with restrictions to my movement.
A. Yes. You are welcome to place an order via this webstore for delivery to your room. Alternatively, you may also call us at (585) 275-2577 to place an order for items not listed in this webstore.
Q. Do you sell a larger selection of balloons than the ones I see on the website?
A. Yes. We have many other balloon themes and styles, including animals, smiley faces, I love you, thinking of you, hang in there, and more. Simply call us at (585) 275-2577 to see if we have the balloon themes you're looking for. We can help you assemble a custom balloon bouquet and take your order over the phone.
Do you have a question not answered here? Call us at (585) 275-2577 or check our About page for further details about our fulfilment process.
Please note that our phones are answered by sales specialists in our retail store. We are only able to take calls during our open business hours, as noted in the yellow banner along the top of this webpage.